Terms of Service

These Terms of Service ("Terms") govern your access to and use of Navoxa (the "Service"), available at navoxaapp.com. By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that company.

1. The Service

Navoxa is a subscription workspace that lets companies manage orders, inventory, clients, teams, and related business information. Features vary by subscription plan as described on our pricing page. We may improve, add, or remove features over time.

2. Accounts

You must provide accurate information when creating an account and keep your credentials confidential. You are responsible for all activity under your account, including activity by team member accounts you create. Notify us immediately of any unauthorized use.

3. Subscriptions and billing

• The Service requires a paid monthly subscription. Payments are processed by Stripe; we do not store your card details.
• Subscriptions renew automatically each month until cancelled. You can switch plans or cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period.
• Fees are charged in advance and are non-refundable except at our discretion, as described in section 4.
• Prices may change; we will give reasonable notice before any change affects an existing subscription.
• If a renewal payment fails, we may suspend access to your workspace until payment is resolved. Your data is retained during suspension.

4. Refunds

All fees are charged in advance and are non-refundable. Any refund is granted solely at Navoxa's discretion. We may, but are under no obligation to, issue a full or partial refund or account credit in an individual case — for example where a billing error occurred on our side. Any refund we choose to grant is a one-time accommodation and creates no obligation to grant a refund in the same or any similar circumstance in the future.

In particular, we do not ordinarily provide refunds or credits for partial billing periods, for periods in which you did not use the Service, for plan downgrades taking effect mid-period, or where you cancel part-way through a billing period — in that case your access continues until the end of the period you have already paid for.

The decision whether to grant a refund rests entirely with Navoxa, and our decision on any refund request is final.

By subscribing to the Service, you acknowledge that you have read, understood, and accepted this refund policy, including that refunds are made at Navoxa's sole discretion. Nothing in this section removes any refund, cancellation, or withdrawal right you may have that cannot be waived under the consumer protection law that applies to you.

5. Your data

You own the information you store in the Service (orders, inventory, clients, and other workspace content). You grant us the limited rights needed to host, process, back up, and display that data in order to operate the Service. We handle personal data as described in our Privacy Policy. You are responsible for the legality of the data you store, including any personal data of your own customers.

6. Acceptable use

You agree not to:

• use the Service for unlawful, fraudulent, or harmful purposes;
• attempt to gain unauthorized access to the Service, other accounts, or other companies' data;
• interfere with or disrupt the Service, or place unreasonable load on our infrastructure;
• resell, sublicense, copy, or reverse-engineer the Service without our written permission.

7. Availability; disclaimer of warranties

We work to keep the Service available and reliable, but it is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or uninterrupted operation. Your use of the Service and any reliance on information stored in or produced by it (including analytics and exports) is at your own risk.

8. Limitation of liability

To the maximum extent permitted by law, Navoxa and its operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising out of or related to your use of (or inability to use) the Service. In all cases, our total aggregate liability shall not exceed the amounts you paid us in the twelve (12) months preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Navoxa and its operator from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms or of applicable law, or from data you store in the Service.

10. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms or create risk for the Service or other users. Upon termination we may delete workspace data after a reasonable retention period; you can export your data beforehand where your plan includes exports.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced on this page with an updated date, and continued use of the Service after changes take effect constitutes acceptance. If you do not agree, stop using the Service and cancel your subscription.

12. Governing law

The Service is offered worldwide. These Terms are governed by the laws of the jurisdiction in which the operator of the Service is established, without regard to conflict-of-law rules, and disputes shall be brought before the competent courts of that jurisdiction — except where the mandatory consumer protection laws of your country of residence grant you rights or a venue that cannot be waived, in which case those prevail.

13. Contact

Questions about these Terms? Reach us on Instagram.